Paul Jansen has worked in the mail delivery and transport sector for 21 years. During this time, he was responsible for managing different parts of the Dutch Postal organization, now called Post NL, as well as TNT Express. For many years he was responsible for large operational units, and also managed Sales, Customer Service, Marketing and Process Engineering departments. He has been dedicated to organisational change since the day he started working at Post NL in 1989. As a management trainee, he joined the company during its transformative years from a state-run enterprise to a commercially listed company. In his roles at TNT Express Benelux, Paul worked on operational change with a clear focus and strong vision on people, customers, profit and the planet. In January 2011, Paul joined Fleet Forum as its Executive Director.